The Game Rating and Administration Committee (Chair Seo Tae-geon, hereinafter “GRAC”) signed a memorandum of understanding (MOU) with the Korea Creative Content Agency (Acting President Yoo Hyun-seok, hereinafter “KOCCA”) on Friday, January 30, at the CKL Business Support Center in Seoul, to strengthen cooperation on user damage relief related to probabilistic items.

The purpose of this agreement is to establish a cooperative framework that improves the effectiveness of relief for game users harmed by probabilistic-item systems by organically linking the functions of the Probabilistic Item User Damage Relief Center (hereinafter the “Relief Center”) and the Content Dispute Resolution Committee (hereinafter the “CDRC”).

To provide faster, more systematic relief support for user harm arising from violations such as breaches of the probability disclosure obligation for probabilistic items, GRAC has, refined transfer and linkage procedures so that, regardless of which institution a game user files with, the case can be handled without inconvenience; built a role-sharing system that links the Relief Center’s fact-finding investigations with the CDRC’s deliberation and mediation functions; and established a cooperative framework to strengthen communication with game companies and game users and to listen to user feedback.

Through this agreement, the two institutions plan to clarify their respective roles at each stage of case handling and strengthen the linkage of the end-to-end process—from intake of damage reports to investigation to mediation—thereby improving user accessibility and processing speed. As a result, the speed and effectiveness of damage relief that users can actually feel is expected to increase, while closer information-sharing and collaboration between institutions is anticipated to enhance capabilities for preventing recurrence of similar harm and responding to disputes.

Chair Seo Tae-geon of GRAC said, “This agreement was an opportunity to lay a cooperative foundation for improving the effectiveness of relief related to probabilistic items ahead of the operation of the Probabilistic Item User Damage Relief Center, which is scheduled to open at the end of February,” adding, “By combining the expertise and roles of both institutions, we will build an even tighter system for protecting users’ rights and interests.”

This article was translated from the original that appeared on INVEN.